1. Overview
JyotishAI sells digital services: wallet credit for per-minute AI chat, one-time passes and auto-renewing subscriptions delivered instantly, and personalised PDF reports prepared after payment and checked before delivery. Payments are processed by Dodo Payments, our Merchant of Record. This policy explains when you can cancel and when we refund. It forms part of our Terms of Use.
2. Charges We Always Refund
- Duplicate charges for the same purchase.
- A payment that was taken but never credited to your wallet or never activated your plan, if we cannot fix it for you.
- A charge you did not authorise, once we have verified it.
- A renewal charged after you had already cancelled.
If a payment fails but money left your account, your bank normally reverses it automatically within 5–7 working days. If it does not, contact us with the payment reference.
3. Wallet Recharges
- You may ask for a refund of the unused, paid part of a recharge within 7 days of that recharge.
- Balance that has already been spent on chat minutes is not refundable.
- Promotional bonus credits and free minutes have no cash value and are never refunded. If a recharge is refunded, the bonus that came with it is removed from your wallet.
4. One-time Passes
A pass (for example 24 hours of chat without per-minute charges) starts as soon as payment is confirmed. Because access is delivered immediately, a pass is not refundable once it has started, unless the Service did not work for you during that period — see “If the Service Did Not Work”.
5. Subscriptions
- Cancel any time in the app under Profile → Chat Packages. Cancellation stops all future renewals and you keep access until the end of the period you have already paid for.
- We do not give partial or pro-rata refunds for the remainder of a period that has started.
- If you were charged for a renewal you did not want, tell us within 72 hours of the charge. If you have not used the subscription since it renewed, we will cancel it and refund that renewal in full.
- Free trials: cancel before the trial ends and you will not be charged.
- Deleting your account cancels your subscription immediately.
6. Personalised Reports
- A personalised report (for example a Detailed Kundli or Kundli Milan report) is prepared after payment and checked automatically; a person reviews any report the check flags. Most reports are delivered within minutes, and flagged ones within 24 hours.
- Full refund if your report is not delivered within 72 hours of payment, or if we are unable to produce it.
- If your birth details were wrong, tell us within 7 days of delivery and we will refund the report, so you can correct your details and order again.
- Once a report has been delivered it is not refundable, except for wrong birth details (as above) or a technical fault. If a refund is issued after delivery, you keep the PDF already sent to you.
- Reports you buy for someone else follow the same rules.
- For a Muhurat report, the dates are worked out for the event, city and range you chose. A different choice is a new report.
7. If the Service Did Not Work
If a technical fault on our side stopped you from using what you paid for — for example the AI did not respond, or minutes were deducted during an outage — tell us within 7 days. We will restore the lost minutes or time, or refund the affected amount if that is not possible.
Astrological guidance is interpretive. Disagreeing with a reading, or an outcome turning out differently from a prediction, is not by itself a ground for a refund.
8. How to Request a Refund
Email support@jyotishai.pro from your registered contact details with your registered mobile number, the date and amount of the payment, and the payment reference from your receipt. Tell us briefly what went wrong.
We reply within 48 hours and decide within 7 working days. Approved refunds are issued through Dodo Payments to the original payment method and usually reach you within 5–7 working days, depending on your bank. We cannot refund in cash or to a different account.
9. Chargebacks
Please contact us first — we can usually solve a payment problem faster than a bank dispute. If a chargeback is raised, we may suspend the account and remove the disputed credit while it is investigated.
10. Grievance Redressal
If you have a complaint about the Service, a payment, or how your personal data is handled, write to our Grievance Officer. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.
- Grievance Officer: Utsav Golakiya
- Designation: Proprietor
- Email: support@jyotishai.pro
11. Your Statutory Rights
Nothing in this policy limits the rights you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded.